FAQ Debugging and Troubleshooting

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Debugging FAQ

This page details various common questions people have about troubleshooting their keyboards.

Debug Console

hid_listen Can't Recognize Device

When debug console of your device is not ready you will see like this:

Waiting for device:.........

once the device is plugged in then hid_listen finds it you will get this message:

Waiting for new device:.........................
Listening:

If you can't get this 'Listening:' message try building with CONSOLE_ENABLE=yes in [Makefile]

You may need privilege to access the device on OS like Linux.

  • try sudo hid_listen

Can't Get Message on Console

Check:

  • hid_listen finds your device. See above.
  • Enable debug with pressing Magic+d. See Magic Commands.
  • set debug_enable=true usually in matrix_init() in matrix.c.
  • try using 'print' function instead of debug print. See common/print.h.
  • disconnect other devices with console function. See Issue #97.

Linux or UNIX Like System Requires Super User Privilege

Just use 'sudo' to execute hid_listen with privilege.

$ sudo hid_listen

Or add an udev rule for TMK devices with placing a file in rules directory. The directory may vary on each system.

File: /etc/udev/rules.d/52-tmk-keyboard.rules(in case of Ubuntu)

# tmk keyboard products     https://github.com/tmk/tmk_keyboard
SUBSYSTEMS=="usb", ATTRS{idVendor}=="feed", MODE:="0666"

Miscellaneous

Safety Considerations

You probably don't want to "brick" your keyboard, making it impossible to rewrite firmware onto it. Here are some of the parameters to show what things are (and likely aren't) too risky.

  • If your keyboard map does not include RESET, then, to get into DFU mode, you will need to press the reset button on the PCB, which requires unscrewing the bottom.
  • Messing with tmk_core / common files might make the keyboard inoperable
  • Too large a .hex file is trouble; make dfu will erase the block, test the size (oops, wrong order!), which errors out, failing to flash the keyboard, leaving it in DFU mode.
    • To this end, note that the maximum .hex file size on Planck is 7000h (28672 decimal)
Linking: .build/planck_rev4_cbbrowne.elf                                                            [OK]
Creating load file for Flash: .build/planck_rev4_cbbrowne.hex                                       [OK]

Size after:
   text    data     bss     dec     hex filename
      0   22396       0   22396    577c planck_rev4_cbbrowne.hex
  • The above file is of size 22396/577ch, which is less than 28672/7000h
  • As long as you have a suitable alternative .hex file around, you can retry, loading that one
  • Some of the options you might specify in your keyboard's Makefile consume extra memory; watch out for BOOTMAGIC_ENABLE, MOUSEKEY_ENABLE, EXTRAKEY_ENABLE, CONSOLE_ENABLE, API_SYSEX_ENABLE
  • DFU tools do /not/ allow you to write into the bootloader (unless you throw in extra fruit salad of options), so there is little risk there.
  • EEPROM has around a 100000 write cycle. You shouldn't rewrite the firmware repeatedly and continually; that'll burn the EEPROM eventually.

NKRO Doesn't work

First you have to compile firmware with this build option NKRO_ENABLE in Makefile.

Try Magic N command(LShift+RShift+N by default) when NKRO still doesn't work. You can use this command to toggle between NKRO and 6KRO mode temporarily. In some situations NKRO doesn't work you need to switch to 6KRO mode, in particular when you are in BIOS.

If your firmware built with BOOTMAGIC_ENABLE you need to turn its switch on by BootMagic N command(Space+N by default). This setting is stored in EEPROM and kept over power cycles.

https://github.com/tmk/tmk_keyboard#boot-magic-configuration---virtual-dip-switch

TrackPoint Needs Reset Circuit (PS/2 Mouse Support)

Without reset circuit you will have inconsistent result due to improper initialize of the hardware. See circuit schematic of TPM754.

  • http://geekhack.org/index.php?topic=50176.msg1127447#msg1127447
  • http://www.mikrocontroller.net/attachment/52583/tpm754.pdf

Can't Read Column of Matrix Beyond 16

Use 1UL<<16 instead of 1<<16 in read_cols() in [matrix.h] when your columns goes beyond 16.

In C 1 means one of [int] type which is [16 bit] in case of AVR so you can't shift left more than 15. You will get unexpected zero when you say 1<<16. You have to use [unsigned long] type with 1UL.

http://deskthority.net/workshop-f7/rebuilding-and-redesigning-a-classic-thinkpad-keyboard-t6181-60.html#p146279

Bootloader Jump Doesn't Work

Properly configure bootloader size in Makefile. With wrong section size bootloader won't probably start with Magic command and Boot Magic.

# Size of Bootloaders in bytes:
#   Atmel DFU loader(ATmega32U4)   4096
#   Atmel DFU loader(AT90USB128)   8192
#   LUFA bootloader(ATmega32U4)    4096
#   Arduino Caterina(ATmega32U4)   4096
#   USBaspLoader(ATmega***)        2048
#   Teensy   halfKay(ATmega32U4)   512
#   Teensy++ halfKay(AT90USB128)   2048
OPT_DEFS += -DBOOTLOADER_SIZE=4096

AVR Boot section size are defined by setting BOOTSZ fuse in fact. Consult with your MCU datasheet. Note that Word(2 bytes) size and address are used in datasheet while TMK uses Byte.

AVR Boot section is located at end of Flash memory like the followings.

byte     Atmel/LUFA(ATMega32u4)          byte     Atmel(AT90SUB1286)
0x0000   +---------------+               0x00000  +---------------+
         |               |                        |               |
         |               |                        |               |
         |  Application  |                        |  Application  |
         |               |                        |               |
         =               =                        =               =
         |               | 32KB-4KB               |               | 128KB-8KB
0x6000   +---------------+               0x1E000  +---------------+
         |  Bootloader   | 4KB                    |  Bootloader   | 8KB
0x7FFF   +---------------+               0x1FFFF  +---------------+


byte     Teensy(ATMega32u4)              byte     Teensy++(AT90SUB1286)
0x0000   +---------------+               0x00000  +---------------+
         |               |                        |               |
         |               |                        |               |
         |  Application  |                        |  Application  |
         |               |                        |               |
         =               =                        =               =
         |               | 32KB-512B              |               | 128KB-2KB
0x7E00   +---------------+               0x1FC00  +---------------+
         |  Bootloader   | 512B                   |  Bootloader   | 2KB
0x7FFF   +---------------+               0x1FFFF  +---------------+

And see this discussion for further reference. https://github.com/tmk/tmk_keyboard/issues/179

If you are using a TeensyUSB, there is a known bug in which the hardware reset button prevents the RESET key from working. Unplugging the keyboard and plugging it back in should resolve the problem.

Special Extra Key Doesn't Work (System, Audio Control Keys)

You need to define EXTRAKEY_ENABLE in rules.mk to use them in QMK.

EXTRAKEY_ENABLE = yes          # Audio control and System control

Wakeup from Sleep Doesn't Work

In Windows check Allow this device to wake the computer setting in Power Management property tab of Device Manager. Also check BIOS setting.

Pressing any key during sleep should wake host.

Using Arduino?

Note that Arduino pin naming is different from actual chip. For example, Arduino pin D0 is not PD0. Check circuit with its schematics yourself.

  • http://arduino.cc/en/uploads/Main/arduino-leonardo-schematic_3b.pdf
  • http://arduino.cc/en/uploads/Main/arduino-micro-schematic.pdf

Arduino Leonardo and micro have ATMega32U4 and can be used for TMK, though Arduino bootloader may be a problem.

Using PF4-7 Pins of USB AVR?

You need to set JTD bit of MCUCR yourself to use PF4-7 as GPIO. Those pins are configured to serve JTAG function by default. MCUs like ATMegaU or AT90USB* are affected with this.

If you are using Teensy this isn't needed. Teensy is shipped with JTAGEN fuse bit unprogrammed to disable the function.

See this code.

    // JTAG disable for PORT F. write JTD bit twice within four cycles.
    MCUCR |= (1<<JTD);
    MCUCR |= (1<<JTD);

https://github.com/tmk/tmk_keyboard/blob/master/keyboard/hbkb/matrix.c#L67

And read 26.5.1 MCU Control Register – MCUCR of ATMega32U4 datasheet.

Adding LED Indicators of Lock Keys

You need your own LED indicators for CapsLock, ScrollLock and NumLock? See this post.

http://deskthority.net/workshop-f7/tmk-keyboard-firmware-collection-t4478-120.html#p191560

Program Arduino Micro/Leonardo

Push reset button and then run command like this within 8 seconds.

avrdude -patmega32u4 -cavr109 -b57600 -Uflash:w:adb_usb.hex -P/dev/ttyACM0

Device name will vary depending on your system.

http://arduino.cc/en/Main/ArduinoBoardMicro https://geekhack.org/index.php?topic=14290.msg1563867#msg1563867

USB 3 Compatibility

I heard some people have a problem with USB 3 port, try USB 2 port.

Mac Compatibility

OS X 10.11 and Hub

https://geekhack.org/index.php?topic=14290.msg1884034#msg1884034

Problem on BIOS (UEFI)/Resume (Sleep & Wake)/Power Cycles

Some people reported their keyboard stops working on BIOS and/or after resume(power cycles).

As of now root of its cause is not clear but some build options seem to be related. In Makefile try to disable those options like CONSOLE_ENABLE, NKRO_ENABLE, SLEEP_LED_ENABLE and/or others.

https://github.com/tmk/tmk_keyboard/issues/266 https://geekhack.org/index.php?topic=41989.msg1967778#msg1967778

FLIP Doesn't Work

AtLibUsbDfu.dll Not Found

Remove current driver and reinstall one FLIP provides from DeviceManager. http://imgur.com/a/bnwzy